Step 1: Open Your Account Settings
Click your profile icon in the application interface, then select Account from the dropdown menu. In the Account page, navigate to Voice settings in the sidebar.
Step 2: Update the Agent Display Name
In the Voice Settings section, locate the Display Name field.
Edit the field to enter the desired agent display name (for example, “Lauren”).
The updated display name will be used as the agent’s identity during voice interactions.
Step 3: Choose a Preferred Voice
In the Voice Settings section, browse the available voice options in the voice library.
Select the voice that best matches your preferred tone and communication style.
The selected voice will be used for the agent’s voice interactions.
Step 4: Preview and Save Your Changes
Listen to the sample of your selected voice to ensure it matches your preferred tone and communication style. Once you are satisfied with your selection, click Save Changes to apply and update the agent’s voice settings.
